TECHNOLOGY & TRANSFORMATION
Service operations & recovery
Service management, backup architecture, disaster recovery, recovery testing and operational support.
What we deliver
- Service-criticality assessment
- Backup strategy & architecture
- Disaster-recovery design
- RTO & RPO definition
- Recovery testing
- IT service management
- NOC design & SOC integration
- Continuous improvement
ENGAGEMENT OUTPUT
An operating model, recovery and support runbooks, and agreed service responsibilities.
The scope in practice
We connect business-impact assessment and service criticality to recovery objectives, backup architecture and disaster-recovery procedures. Infrastructure and network operations are supported by monitoring, ITIL-aligned incident, problem and change practices, configuration management and supplier coordination. Recovery exercises test what the plan assumes.
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